m99club Questions — Full List

After a deposit, funds normally arrive in your account within a few minutes. However, it may take longer during network delays or when a payment is being processed. If it still has not appeared after 15 minutes, send a screenshot showing the successful transaction from your payment app via Live Chat. Our team will check it for you.

The minimum deposit amount for every payment method is 5,000 Ks. This limit is the same whether you deposit via KBZPay, Wave Money, AYA Pay, or CB Pay. Deposits below 5,000 Ks will not be accepted by the system. Make sure your deposit amount is at least that much.

Log in to your m99club account and select "Deposit". Choose Wave Money from the payment methods. Transfer the money from your account to the Wave Money number shown, then fill in the reference number as proof of transfer and submit the form. After submitting, check your notifications — a confirmation message will arrive.

When depositing via KBZPay, check the platform for the correct m99club KBZPay number to send to (it may change from time to time). Transfer the exact amount from your own KBZPay account — do not use a third-party account. Note your Transaction ID and enter it correctly on the deposit form. An incomplete form may cause delays.

To protect funds and prevent money laundering, m99club only sends withdrawals to a KBZPay, Wave Money, AYA Pay, or CB Pay wallet registered under the same name as your m99club account. If there is a mismatch, the transfer will not proceed — contact the Support team first.

The minimum withdrawal amount at m99club is 20,000 Ks. This limit is the same regardless of the payment method you choose. If your balance is below 20,000 Ks, you will not be able to submit a withdrawal request — play more to build up your balance first.

After m99club verifies your withdrawal request, the transfer is normally completed within 5–30 minutes. It may take longer during bank or wallet network delays. If you still haven't received your funds after 30 minutes, contact us via Live Chat and provide your withdrawal ID so we can check.

"Pending" means m99club is still reviewing your withdrawal request. Normally a decision is made within 30 minutes. If it remains pending beyond that time, open Live Chat and provide your Withdrawal ID. We will find out the reason right away and resolve it for you.

Yes — you can withdraw winnings earned from bonus funds, but you must meet the wagering requirement first. For example, if you receive a 30,000 Ks bonus under the 150% welcome bonus, the wagering requirement is 30,000 Ks × 10 = 300,000 Ks. Only after completing that amount of play will the bonus winnings convert to real money available for withdrawal.

m99club has 4 VIP levels — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). The cashback amount at each level varies based on your play volume and activity duration.

To advance to a higher VIP level, your account is reviewed by the platform when you play regularly at m99club and your relative play volume continues to grow. The exact turnover threshold is not published, but consistent activity and increasing play volume are the key factors. The Support team can discuss the details of level advancement with you.

Weekly cashback is a reward where m99club returns a portion of your losses from the week. Depending on your VIP level, you can receive up to 0.4% at Bronze and up to 1.5% at Platinum. After the weekly play period ends, the cashback amount is credited to your account. This is a way to partially recover your losses.

Platinum VIP players not only receive up to 1.5% weekly cashback, but also get priority customer support, priority handling during withdrawals, access to exclusive promotions on the platform, and genuine personal attention. Platinum is m99club's most valued player tier.

Yes — VIP cashback is credited as real money without the heavy wagering requirements that come with bonuses. Once cashback arrives, you can confirm it with a small amount of play, and you can withdraw once your balance reaches the minimum withdrawal threshold of 20,000 Ks. Contact Support for more details.

The m99club support team is available 24 hours a day, 7 days a week. You can reach us any time — evenings, late nights, whenever you need. We operate 24/7 on Myanmar Standard Time (UTC+6:30), so any issues you run into can be resolved right away.

To help the platform assist you faster, prepare the following before reaching out — (1) the username or phone number linked to your m99club account; (2) the date and Myanmar Standard Time (UTC+6:30) when the issue occurred; (3) if it's a deposit/withdrawal matter, the transaction ID or reference number; and (4) a screenshot explaining the issue (if possible). Having these ready will speed up the resolution.

The m99club support team assists in Burmese. Our team includes Burmese-speaking staff so Myanmar players can communicate clearly in their own language. You can also contact us in English, but we believe you'll find it more convenient in Burmese.

There are 2 ways to contact us — (1) 24/7 Live Chat — reach us directly through the chat widget on the m99club website for the fastest response; (2) Email — submit your enquiry to [email protected]. We cannot guarantee the availability of other mobile channels such as Telegram, Viber, Messenger, or phone numbers — only these 2 official channels are confirmed.

When submitting by email, state the type of issue in the subject line (for example — "Deposit not showing issue"). In the email body, include — your username, the date and time the issue occurred (MMT), a detailed description of the problem, and the transaction ID (for payment-related issues). Attaching a screenshot gives the best chance of a quick resolution. Send to [email protected].