m99club Privacy Policy

Data We Collect

m99club collects only the data needed from players in order to provide services. The data we collect is listed below.

1.1 Data You Provide Directly

• Name, date of birth, address, and contact details provided when registering an account
• Payment methods (KBZPay, Wave Money, AYA Pay, CB Pay) and payment transaction records
• Support-related Live Chat and email communication records
• Photos you submit yourself (for ID verification)

1.2 Data Collected Automatically

• IP address, browser type, and device information
• Date/time of visits to the website and pages viewed
• Game activity records (play history, deposit and withdrawal records)
• Data collected from cookies and similar technologies

1.3 Data Received from Third Parties

We may receive verification data from payment processors to confirm that your information is accurate. This data is protected in accordance with this policy.

How is your data used

m99club uses your personal information only for clearly defined purposes. It will not be used for anything outside this policy.

• Account Management — To create your account, verify your identity, and provide our services
• Payment Processing — To handle deposits and withdrawals and carry out financial security checks
• Customer Support — To respond to player enquiries via 24/7 Live Chat and email
• Legal Compliance — To prevent suspicious financial activity and ensure player safety
• Platform Improvement — To develop and improve services for a better player experience
• Fair Play Monitoring — To regularly review player activity in line with responsible gambling policies

Cookies and Tracking Technologies

The m99club website uses cookies to improve your experience. Cookies are small data files stored in your browser that help the website remember your preferences.

Types of Cookies

• Essential Cookies — Cookies required for the website to function properly (such as keeping you logged in)
• Functional Cookies — To remember your language preference and game settings
• Analytics Cookies — To understand how the website is used and improve our services

You can decline cookies through your browser settings, but please note that some features of the website may be affected.

Data Sharing and Disclosure

m99club does not sell your personal information for profit. Data may only be shared under the limited circumstances set out below.

4.1 Service Providers

Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay providers) and game software providers can only access the data they need to deliver their services. They are also required to follow data protection standards consistent with this policy.

4.2 Legal Requirements

Data may be disclosed if required by legal proceedings, a court order, or applicable law. In such cases, we will make every effort permitted by law to protect your privacy.

4.3 Business Transfers

If a merger or sale of the company occurs, data may transfer to the receiving party, with the requirement that the provisions of this policy continue to apply.

Data Security Measures

m99club has strong technical and administrative measures in place to protect player data.

• SSL/TLS Encryption — All data transmissions are encrypted and protected
• Access Controls — Only authorised staff can access data
• Payment Data — Payment-related information is stored in encrypted form to ensure adequate protection
• Regular Audits — Regular security reviews are conducted to identify and address vulnerabilities in advance
• Staff Training — Regular employee training on data protection is carried out

We are transparent about the fact that no internet connection or digital storage is 100% secure. Players are also asked to keep their account login details confidential.

Data Retention Period

m99club retains your personal information only for as long as necessary to fulfil the purposes described in this policy and to meet legal requirements.

• Active Account Data — Retained for as long as the account remains active
• Financial Records — May be retained for 5 to 7 years in accordance with financial legal requirements
• Service Activity Records — Retained for a defined period for service improvement purposes
• After Account Closure — Data required for protection purposes may continue to be kept for a defined period

Data that has passed its retention period is securely deleted or anonymised.

Player Rights

Every player at m99club has the following rights regarding their personal data.

• Data Access — You may request to view the data m99club holds about you
• Data Correction — You may request that inaccurate personal data be corrected
• Data Deletion — You may request deletion of your data, except where it must be retained under legal obligations
• Restriction of Data Processing — You may request that use of your data be restricted while any uncertain matters are being resolved
• Data Portability — You may request to receive your data in a readable format
• Right to Object — You have the right to object to certain types of data processing

To exercise any of these rights, contact us at [email protected] or reach us directly via 24/7 Live Chat.

Age Restriction

m99club is a platform that does not allow players under 21 to participate. We do not intentionally collect personal data from anyone under 21. If we discover that data from a player under 21 has been collected, it will be deleted immediately.

Policy Changes

m99club may update this privacy policy from time to time in line with service improvements or changes in law. If significant changes occur, players will be notified via the website.

Continued use of the website after a policy change will be taken as acceptance of the updated policy. We therefore encourage you to review this policy regularly.