Responsible Gaming — m99club cares about
your safety and your family's safety
Gambling is a form of entertainment. Without self-control, however, it can lead to problems. At m99club, we fully support our players with limit tools, self-exclusion options, and 24/7 assistance.
Approaching gambling with mindfulness
m99club is a platform built for Myanmar players, aimed at delivering entertainment, fun, and a quality experience. For us, Responsible Gaming is a non-negotiable foundation in building this platform. We encourage everyone to treat gambling as entertainment, not as a way to earn income, and to play only with a budget set aside for that purpose.
As a business, we put our players' wellbeing, financial safety, and mental health first. That is why this page provides a full overview of limit tools, educational guidance, and support channels. If you ever face a gambling problem, know that you can reach us through Live Chat at any time.
Gambling involves the risk of loss. Never gamble with money you cannot afford to lose. If you are struggling to control your play, contact us immediately at [email protected].
The protective tools we offer
Deposit Limits
Players can set their own maximum deposit amount on a daily, weekly, or monthly basis. Use this tool to keep firm control of your finances.
Temporary Time-Out
When you need a break, you can temporarily close your account for a set period (24 hours up to 30 days). It reopens automatically once the period ends.
Self-Exclusion
If you want to stop playing for an extended period, you can request Self-Exclusion. This lets you close your account for a longer duration.
Session Time Reminders
You can set periodic alerts to remind you how long you have been playing. This helps you stay aware of your time at the tables.
Language & Local Support
With 24/7 Burmese-language Live Chat and email, any issue can be resolved quickly.
Transaction History Review
You can review your deposit, withdrawal, and betting history in your account at any time. This is useful for analysing your own playing habits.
Age 21+ Policy
Only players aged 21 and above are permitted to play at m99club. This is a firm policy and we strictly enforce it to protect younger individuals. Age verification is carried out at registration.
We encourage parents and guardians to install parental control software on computers, phones and tablets to restrict children's access to online gambling sites.
If you suspect someone under 21 is playing, contact us immediately at [email protected] — we will investigate and take effective action right away.
Who can play?
Only those who are at least 21 years old, capable of making their own decisions, and able to take financial responsibility may play in Myanmar.
We strictly enforce the rule that only players aged 21 and above are allowed. Protecting children and young people is our top priority.
Problem Gambling Check
Answer the questions below — if you answer "Yes" to three or more, please consider reaching out for our support.
- Do you often end up playing more than you intended?
- Do you tend to play more to try to win back losses?
- Have you tried to control your gambling but failed?
- Has gambling ever caused problems with your family or at work?
- Have you ever borrowed money or sold belongings to fund gambling?
- Have you ever hidden your gambling from others?
If you answered "Yes" to any of the above, contact us right away — our Live Chat is available 24/7 in your language.
How to Use Limit Tools
Log in to your account
Log in to m99club as usual and go to your account settings.
Select the Responsible Gaming setting
Open the "Responsible Gaming" setting from the profile menu — your limit options will be displayed.
Set your limits
Choose and configure your deposit limit, session time limit, or temporary suspension.
Confirm and save
Save your changes and the protection limits will take effect immediately.
Contact us if you need help
If you find it difficult to set limits yourself, our team is ready to help right away via Live Chat.
How Self-Exclusion Works
Self-Exclusion is a protection option that lets a player request their account to be closed for an extended period — such as 3 months, 6 months, or 1 year. If you want to stop playing this way, you can make the request by email or Live Chat.
During the Self-Exclusion period, promotional emails will be stopped, and the player can only request to reopen the account once the period has ended. No exceptions will be made during this period — that is our commitment.
Any attempts to access the account during the self-exclusion period will be declined. This is solely to protect the player.
Practical Tips for Playing Safely
- Set a budget before you play and do not go over that amount
- Limit your play time and keep to a schedule
- Do not think you can win back losses — it comes down to luck
- Avoid playing when you are feeling unwell or tired
- Do not see gambling as a way to earn money — treat it as entertainment only
- Never play with borrowed money or credit
- Only use the entertainment portion of your income as your budget
- Feel free to talk openly with your family about your gambling activity
How to Get Help
If you run into any gambling-related issue, you don't have to face it alone. m99club's support team is available 24/7 in Burmese. We can help through two contact channels.
24/7 Live Chat
Contact us directly on the website. Get instant responses and support in Burmese.
Email Support
Send to [email protected] — we handle deposit limit requests, Self-Exclusion, and any other matters.
We promise to help with gambling-related issues without judgment or criticism. Your safety and well-being are our priority.
Responsible Gambling Quick Answers
Play smart — m99club is here to help
You can always reach us for any issue.
Enjoy the platform while keeping gambling as entertainment.